Reach your optimal health

Blog Post: Common Patient Questions

Q: Why do I have to pay for forms, Dr’s notes/sick notes, rapid strep test, etc.?

A: There are some services that are offered at Lifebridge Health Centre that are not covered through provincial health cards. Since there is no health coverage for these services there is a fee associated with the service. This is a list of our uninsured services provided at Lifebridge Health Centre. Some private insurance companies may cover the cost of these uninsured services, so we will provide you with a receipt that can be submitted to your insurance company. We do not offer direct billing through our office.

 

Q: Why is there a fee if I do not show for an appointment or cancel last minute?

A: We charge $30 for a missed 15-minute appointment and $60 for a missed 30-minute appointment. We have this fee because when you cancel last minute or do not show, that is a space that another patient could be booked to see the doctor. This is implemented in many businesses at medical clinics, dental clinics, hair salons and spas, and many more. We require 24 hours’ notice for cancellations and to reschedule an appointment with the doctor. Please call or contact us when you need to change your scheduled appointment to avoid any fees.

 

Q: How do I become a patient at your clinic?

A: It is very easy to become a patient at Lifebridge Health Centre! All you need to do is pick one of our doctors that are accepting new patients and book an appointment with them. This appointment can be a meet and greet to just meet the doctor and see if they would be a good fit for you, or jump right in and book for a medical concern. After this initial appointment with the doctor, we will get your records transferred from your previous doctor to our clinic by having you sign a consent form. After the initial appointment the doctor that you saw will become your family doctor and you can continue to book appointments with them.

 

Q: How does your walk-in clinic work, and what are the hours?

A: Our walk-in clinic is on a first-come, first-serve basis, unless a medical emergency comes into the clinic and requires immediate attention. All you need to do is register with your health card at the front desk and your name will be put on the wait list to see the doctor. We have recently extended our walk-in hours at our clinic. We are now open Monday-Thursday 9am-8pm, Friday 9am-5pm, and Saturday 10am-4pm. However, the walk-in may reach full capacity before the clinic closes each night so we are not always able to accommodate patients that come to the clinic near closing. We also post our estimated wait time on medimap.ca for our walk-in clinic.

 

Q: I don’t have provincial health coverage, can I still come to your clinic?

A: Yes! You can absolutely come to our clinic if you do not have a provincial health card. However, there is a $40 fee for a basic office visit with no health coverage that will be required before seeing the doctor. If you have a Canadian Health Card that is not from Saskatchewan you will still have coverage for regular health care, except Quebec Health Cards are not accepted and you will be required to pay the $40 fee and can submit the bill to Quebec Health for a potential reimbursement.

 

Q: Why is my doctor late for my appointment?

A: Unfortunately, sometimes the doctor will run behind and will be late for your appointment. We are sorry and apologize that this happens. We try our best to book appointments according to the need of the patient so there is enough time for the patient and doctor to take care of their health. There are times when unexpected situations will come up in an appointment or there may be a language barrier between the patient and doctor. When these situations happen, it can take extra time for the doctor to help the patient. We understand the inconvenience that this can cause, but we hope you will understand that sometimes the doctor will need to take longer with a patient than previously expected.